Job Description :Our client is seeking a Sr. Helpdesk Analyst to provide effective day-to-day support for endpoint systems through accurate problem identification, issue resolution and timely delivery of requested services Service end user computing, print, mobility and telecommunication systems and provide a level of availability that meets or exceeds established SLAs Utilize IT Service Management systems to track incidents, requests, issues, concerns, errors and document their resolution Adhere to organizational policies and industry best practices while managing sensitive data .

Must Have Primary Skills :

• · Mentor the Help Desk team (Tier 1) utilizing knowledge transfer tools to encourage first call resolution .
• · Provide operational support and project delivery for the following critical services:  Endpoint computing including SCCM infrastructure Telecom infrastructure and endpoints (including Mobility devices) Print infrastructure and endpoints (including financial industry tools - Cheque Scanners, Point of Sale printers) 
• · 5+ years of operational and project service delivery experience in an enterprise IT environment ·
•  In-depth knowledge of endpoint technologies and supporting services:    PCs, Phones, Mobile devices, Printers  Active Directory, SCCM, Windows Server 2016 and above,systems imaging   
• VOIP Telephony systems such as Avaya and Cisco   
•  Print support

Nice To Have Secondary Skills :

• Efficient communication and time management skills 
•  Ability to use critical judgement to make decisions and solve problems involving various levels of complexity, ambiguity and risk 
•  Must be available for periods of technical support stand-by (On-call evenings and weekends)  
•  Physically capable of moving IT equipment 
•  Knowledge of approaches, tools and techniques for maintaining an IT infrastructure with a focus on availability and reliability. · Good analytical skills and a strong attention to detail 

Proven Experience In :
as above
Ind1