Job Description :Our client is seeking a Manager, Application Services  who will be responsible for the effective service delivery and operational management of the Service Desk, Integrated Library System Administration and custom Application Development team. The role is responsible for planning, project management, and completion of all Integrated Library System projects; and for leading custom business application development and enhancements.

Must Have Primary Skills :

• Seven years of progressively responsible and related experience, including a minimum of 3 years of leadership, supervisory, and management experience in an IT operations environment. 
• . Experience working effectively in an IT-intensive environment and leading projects that used technology effectively to solve service problems. Experience working within complex business and license agreements or contracts and policies. 
• Experience developing, implementing, and evaluating services and programs, and work procedures.
• Experience with computers and mobile devices and Microsoft Office and social software applications. 
• Experience leading projects/teams. 

Nice To Have Secondary Skills :

• Efficiently plans and manages time, and effectively manages complex and competing workloads and shifting priorities in a high volume, complex environment. 
• Proactively plans and coordinates at an advanced level, managing diverse and complex system and service point assignments, resources, and staff. Responsible for system-wide service delivery of specialized services. 
• Ability to ensure effective and efficient management of a large budget. 
• Ability to work in a rapidly changing environment. Ability to adapt to continuously changing technology and to assess and integrate best practices and emerging services. 
• Highly skilled in managing staff performance and development. Superior team building capacity. 

Proven Experience In :

•   Administering the annual budget (e.g. approving expenditures; conducting assigned division activities within approved budgets; completing monthly variance reports, analyzing variances and initiating corrective action).  
•    Working with the Director, Technology Services, participate in the development, implementation and co-ordination of IT capital or long range budgets and associated technology renewal schedule development.  
• Evaluating, selecting and monitoring vendors to ensure services are provided in the most effective manner in terms of cost, timeliness, delivery, and fulfillment; providing input into development of tenders and contracts with external service providers. 
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