Technology Service Desk Analyst

Job# FT16293
Location Calgary, AB
Job Type Contract
Salary Negotiable
Contact nwilliams@finney-taylor.com
Status FTFILL
Date Posted August 13, 2019
Submission Deadline August 26, 2019
Job Stream Help Desk
Benefits This is a six month contract position with possible consideration of extension

Details

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Job Description :Our Client in Calgary is seeking an experienced Technology Service Desk Analyst  to join their vibrant team

Must Have Primary Skills :
  • University degree in Computer Science or related experience  
  • Experience providing exceptional customer service in a corporate environment with field-based operations  
  • Proven working experience providing telephone support and resolving IT issues with 2+ years of experience.


Nice To Have Secondary Skills :
  • Microsoft and/or Cisco related certifications
  • Hands-on experience with monitoring, diagnostic and analytics tools 
  • Understanding and experience with identifying and triaging desktop, server, network and telecommunication issues 
  •  Ability to effectively communicate technology, infrastructure and process needs at all staffing levels (Field to Boardroom)


Proven Experience In :
  • Providing telephone support of IT issues for both corporate and field operations Hands-on experience with monitoring, diagnostic and analytics tools
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Skills
  • Hardware
    • Must Have at least 5 years of experience with/in IT Deskside support
  • Soft Skills
    • Must Have at least 5 years of experience with/in Help Desk Support Analyst