Job Description :Our Client is looking for a Bilingual Service Desk Analyst for Toronto/Mississauga, ON

Must Have Primary Skills :
Must Have Primary Skills :
Skills in written and verbal communication in French and English
Skills in managing multi-vendor environment and ability to work with various resolver groups in driving the speedy resolution
Knowledge/exposure on ticketing tools like Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc
Good communication skills and customer management experience
Work experience with clients outside India or in onsite roles.
Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
Willing to work in 24x7 environment
Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)Troubleshooting skills on VPN connectivity, dial up , wireless routers
Knowledge on active directory, domain controllers etc
Exposure to password reset tools
Troubleshooting experience using remote control tools
Trouble shooting skills and experience in handling Exchange (outlook)/Lotus Notes environment.

Nice To Have Secondary Skills :
Nice To Have Secondary Skills :Excellent written and verbal communication skills 

Proven Experience In :
As noted

send resume to sgerard@finney-taylor.com 
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