IT Service Delivery Director

Job# FT27926
Location Calgary, AB
Job Type Permanent
Salary Negotiable
Date Posted November 23, 2021
Submission Deadline December 05, 2021
Job Stream
Benefits Permanent Opportunity for an IT Service Delivery Director


Job Description :A Permanent Requirement for an IT Service Delivery Director 

Must Have Primary Skills :
  • Oversee day-to-day 24*7 operations in the area of infrastructure services, devices and applications, managing staffing requirements, optimizing processes and technology, and ensuring high-availability platforms. 
  • Work with the IT Leadership Team to define, plan, implement and reinforce a strategy to drive adoption of service management and operational best practices relevant to on premise and cloud computing services 
  • Ensure all service management processes enable ITS service agility. 
  • Create an environment that supports customer self-service and automation of routine service requests. 
  • Foster continuous service delivery optimization and improvement. 
  • Identify resources and sourcing of service management operations support. 
  • Develop self-auditing and compliance capabilities around ITSM procedures. 
  • Develop and implement a strategy and roadmap for organizational excellence in the application of ITSM services, procedures and tools. 
  • Work with the Global IT Team to define, implement and maintain appropriate operating standards and principles across the business to maximize synergy, sharing of best practice and commercial benefit. 
  • Proactively optimize cost efficiency and demonstrate effective vendor management. 

Nice To Have Secondary Skills :
  • Bachelor's degree, preferably in information technology or a computer science related field; MBA is a significant asset. 
  • ITIL v3 Foundation desirable.

Proven Experience In :
  • 10+years of senior management experience in a medium to large-sized organization fulfilling roles and responsibilities similar to this position. 
  • Extensive proven track record in the primary position disciplines within professional services sector environment.  
  • Experience leading the implementation of new delivery models, processes and services. 
  • Proficiency in general management, along with strong negotiating skills. 
  • Developed listening skills, and be a creative and conceptual thinker. 
  • Proven technological knowledge of Microsoft technology including but not limited to Azure, Teams, O365, and MECM 
  • Maintain all technical documentation, assist in their refinement and ensure that operational processes (patching, change management, system upgrades) are performed efficiently to the defined KPIs.
  • Soft Skills
    • Experience In at least 10 years of experience with/in Service Delivery Management
    • Experience In at least 10 years of experience with/in Management