IT Service Delivery Director

Job# FT27926
Location Calgary, AB
Job Type Permanent
Salary Negotiable
Contact ddolgodvorova@finney-taylor.com
Status ACTIVE
Date Posted November 23, 2021
Submission Deadline December 05, 2021
Job Stream
Benefits Permanent Opportunity for an IT Service Delivery Director

Details

Job Description :A Permanent Requirement for an IT Service Delivery Director 

Must Have Primary Skills :
  • Oversee day-to-day 24*7 operations in the area of infrastructure services, devices and applications, managing staffing requirements, optimizing processes and technology, and ensuring high-availability platforms. 
  • Work with the IT Leadership Team to define, plan, implement and reinforce a strategy to drive adoption of service management and operational best practices relevant to on premise and cloud computing services 
  • Ensure all service management processes enable ITS service agility. 
  • Create an environment that supports customer self-service and automation of routine service requests. 
  • Foster continuous service delivery optimization and improvement. 
  • Identify resources and sourcing of service management operations support. 
  • Develop self-auditing and compliance capabilities around ITSM procedures. 
  • Develop and implement a strategy and roadmap for organizational excellence in the application of ITSM services, procedures and tools. 
  • Work with the Global IT Team to define, implement and maintain appropriate operating standards and principles across the business to maximize synergy, sharing of best practice and commercial benefit. 
  • Proactively optimize cost efficiency and demonstrate effective vendor management. 


Nice To Have Secondary Skills :
  • Bachelor's degree, preferably in information technology or a computer science related field; MBA is a significant asset. 
  • ITIL v3 Foundation desirable.


Proven Experience In :
  • 10+years of senior management experience in a medium to large-sized organization fulfilling roles and responsibilities similar to this position. 
  • Extensive proven track record in the primary position disciplines within professional services sector environment.  
  • Experience leading the implementation of new delivery models, processes and services. 
  • Proficiency in general management, along with strong negotiating skills. 
  • Developed listening skills, and be a creative and conceptual thinker. 
  • Proven technological knowledge of Microsoft technology including but not limited to Azure, Teams, O365, and MECM 
  • Maintain all technical documentation, assist in their refinement and ensure that operational processes (patching, change management, system upgrades) are performed efficiently to the defined KPIs.
Skills
  • Soft Skills
    • Experience In at least 10 years of experience with/in Service Delivery Management
    • Experience In at least 10 years of experience with/in Management