Job Description :Our client is seeking a Senior Project Manager / Business Analyst to manage new application implementation projects within IT and various Contact Centre environments.

Must Have Primary Skills :
·         A post-secondary diploma or degree in Computer Science, Management Information Systems or a related field is preferred; however, a combination of professional certifications and/or experience will be considered. 
·         Project Management Professional or equivalent Project Management Certification 
·         Business Management experience or formal certification. 
·         Creative Writer, Technical Writer or Contract Formation experience. 
·         Passion for working in dynamic, customer-facing environments. 
·         Prior experience working in a large contact centre environment will be an asset. 
·         Proven working experience as a Business Analyst with familiarity with Process Analysis, Business Analysis, Reporting and Analytics. 
·         Proven success in providing on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones 
·         Experience working with senior technical people such as software developers, infrastructure leads, software architects. ·         Comfortable working with technical terms and referencing technical documents when necessary. 
·         Must have a solid understanding of Custom Software Development; elicit and document requirements as well as develop and execute required test scenarios.

Nice To Have Secondary Skills :
·         Process documentation and modelling experience. 
·         Strong proficiency in Process Flow Diagrams, Swim Lane Diagrams, Technical Architecture Diagrams, and Checklists. 
·         Excellent business process mapping skills. 
·         Beginner or intermediate-level SQL skills will be an asset. 
·         Proficient in using Microsoft Office Suite, flowcharting software, and project management software (e.g., MS Visio, MS Project). ·         Strong writing and communication skills, including technical writing skills.
·         Strong analytical, facilitation, problem solving and organizational skills. Experience leading meetings, coordinating deliverables, and resolving issues.

Proven Experience In :
·         Self-starter with the ability to provide authentic, visual ideas/concepts for consideration. 
·         Go-getter, someone who is not afraid to try the prototype to drive the conversations towards MVP. 
·         Results-oriented with the desire to learn and be an active participant in the development team. 
·         Creative, imaginative, and conceptualist who can present ideas, concepts, and Proof-of-Concept. 
·         Excellent communication skills and presentation skills, well-spoken and immaculate proficiency in the English language. 
·         Strong organization and time management skills with the ability to work effectively both within a team and independently. 
·         Strong attention to detail with the ability to organize and set priorities to manage multiple tasks while timely responding to customers’ needs. 
·         Strong interpersonal skills with a demonstrated customer service focus.

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