Job Description :Our Client is looking for a Product Analyst (Application Support) in Regina, SK. 

Must Have Primary Skills :
Required Experience:

• supporting incidents raised by users via the Service Desk
• providing technical support to users
• using tools such as Service Now to document and route application incidents
• analyzing application code and recommending fixes to defects
• writing DDU (direct data updates) to fix application defects
• using application development tools and data development tools
• working with several team members in a tier 2 application support capacity
• representing application outage causes and proposing preventative measures at RCA (root cause analysis)  meetings
• working closely with application developers, analysts, and administrators during the debugging of real time outages
• configuring assorted application monitoring utilities including database and New Relic events
• generating reports using database queries as needed for Product owners and other assorted business units
• providing on-call support during off hours
• working with 3rd party support analysts during outages of 3rd party software
• working with multiple teams on incidents and outages of product software
• working with offshore team collaborating on longer running incidents
• supporting application releases
• Using automated testing tools
• supporting 3rd party application configurations as required
• working with 3rd party support analysts during outages of 3rd party software
• working with multiple teams on incidents and outages of product software
• working with offshore team collaborating on longer running incidents
• supporting application releases
• Using automated testing tools

Nice To Have Secondary Skills :
Good written and verbal communication

Proven Experience In :
Description of Duties:
Working with the application support team responding to application incidents and queries
Working with Application development teams to resolve application defects
Providing technical support to Client's users
Developing DDU's / queries as required

send resume to sgerard@finney-taylor.com
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