Job Description :Our Maryland USA client is looking for a Business Analyst for a 1 year contract with a possibility of an extension.
Must Have Primary Skills :
-
Excellent oral communication.
- Detail oriented.
- Highly organized with the ability to keep track of multiple projects, requirements, action
items and follow through to task closure.
- Ability to:
(1) Work in a matrixed organization to align resources toward project deliverables
(2) Work on multiple projects and objectives
(3) Establish and maintain effective working relationships with peers, end users and
vendor development staff, as well as all levels of management and judicial personnel
as necessary.
(4) Translate technical concepts into business terms.
- Business process analysis skills.
- Data review and data migration skills.
g.
- Knowledge of the Project Management Body of Knowledge (PMBOK).
- Knowledge and ability to utilize standards and guidelines relative to Systems Development
Life Cycle (SDLC).
- Experience with the following:
(1) E-filing application(s)
(2) Interpreting user requirements, needs and issues
(3) Responding to and resolving user requirement, needs, issues and questions
(4) Providing problem analysis and coordinating ongoing user support
(5) Documenting the necessary problem-solving techniques
(6) Testing fixes per users’ issues and vendor analysis
(7) Case Management applications processing and procedures or integrated applications
system’ maintenance
(8) WEB based Application Program Systems and MS Office Suites System
Nice To Have Secondary Skills :
-
Respond to, identify, research, and analyze production and stage problems/errors for MDEC Odyssey
File and Serve (OFS), Attorney Information Systems (AIS), and any other attorney related databases
reported by end users.
- Maintain (add, update, close) current JIS Service Desk Application (ServiceNow), while also
maintaining the same production issues in the vendor-maintained Service Desk (ONYX).
- Analyze and assess user’s issues, questions, requests, and errors by working as a liaison between
users, Vendor Support staff and JIS Odyssey Support or other JIS Odyssey Groups and recommend
corrective actions. Properly relay users concerns and problems to e-Filing staff and Vendor’s Support
staff.
- Assist JIS staff with ongoing debugging and maintenance of MDEC Odyssey File and Serve as
reported by users. Assist in the preparation of training, drafting written procedures/materials and presentations of
various attorney-related databases.
- QA testing as necessary of production fixes as notified coming from vendor, working with e-Filing
staff, JIS Odyssey Support or other JIS Odyssey Groups resulting from testing.
- Ongoing review and revision of the mdcourts.gov e-filing website.
- Prepare regular and ad hoc reports.
Proven Experience In :See Above
please email resumes at gvenkatasubramanian@finney-taylor.com
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