Senior Service Desk Analyst

Job# FT29585
Location Calgary, AB
Job Type Contract
Salary Negotiable
Date Posted February 28, 2023
Submission Deadline March 07, 2023
Job Stream
Benefits This is a very attractive, 6 month + contract with strong potential for extensions and or permanent employment.


Job Description :Our client is looking for Senior Service Desk Specialist to join their team.

Must Have Primary Skills :
  • Post-secondary education and/or technical certification, plus five or more years of experience working on a Service Desk
  • Knowledge of the ITIL framework and the ability to develop and apply ITIL-based processes to improve efficiency and customer service.
  • ·Knowledge of any of the following systems is an asset:
  • Open Text eDOCS
  • Microsoft Dynamic 365 (CRM)
  • Microsoft SCCM
  • Microsoft Intune
  • Windows Autopilot
  •  Windows Server
  •  Microsoft Azure
  • Zoom, MS Teams

Nice To Have Secondary Skills :
· A willingness to learn new skills and take on challenges outside your comfort zone to adapt to changing demands.  

Proven Experience In :
Our client is looking for an experienced Senior Service Desk Analyst with a strong customer service focus who is genuinely interested in helping people resolve issues with computer hardware or software.  This role requires an inquiring mind and excellent problem-solving abilities combined with empathy for users facing challenges.

Please send your resume to
  • Operating Systems
    • Experience In at least 5 years of experience with/in Service Desk Analyst
  • Soft Skills
    • Experience In at least 5 years of experience with/in Microsoft suites
Industry experience required: Consulting