Job Description :Our client is looking for Senior Service Desk Specialist to join their team.

Must Have Primary Skills :

• Post-secondary education and/or technical certification, plus five or more years of experience working on a Service Desk
• Knowledge of the ITIL framework and the ability to develop and apply ITIL-based processes to improve efficiency and customer service.
• ·Knowledge of any of the following systems is an asset:
• Open Text eDOCS
• Microsoft Dynamic 365 (CRM)
• Microsoft SCCM
• Microsoft Intune
• Windows Autopilot
•  Windows Server
•  Microsoft Azure
• Zoom, MS Teams

Nice To Have Secondary Skills :
· A willingness to learn new skills and take on challenges outside your comfort zone to adapt to changing demands.  

Proven Experience In :
Our client is looking for an experienced Senior Service Desk Analyst with a strong customer service focus who is genuinely interested in helping people resolve issues with computer hardware or software.  This role requires an inquiring mind and excellent problem-solving abilities combined with empathy for users facing challenges.

IND 1
Please send your resume to gvenkatasubramanian@finney-taylor.com