Job Description :Our Client is looking for a IT Service Desk Analyst for a contract role.

Must Have Primary Skills :

• A technical Diploma in Information Technology/computer systems, computer science, or a related field is preferred but not always required.
• Exceptional customer service skills.
• Strong technical troubleshooting skills.   
• Ability to convey technical procedures and directions in business terms 
• Strong communicator who can raise issues that need to be addressed
• Attention to detail and accuracy in recording information.
• Adaptability to changing technologies and environments.
• to conduct research into a wide range of computing issues as required.       
• Ability to absorb and retain information quickly.
• Experience in operating systems (Windows, MS Suite, AD, Intune, ITSM Tool, SharePoint).  Knowledge of hardware components and peripherals.   Familiarity with software applications and productivity tools.         
• Knowledge of Windows patching, device management, and Cyber   
• Knowledge of basic computer hardware, and experience with desktop and server operating systems.  
• Experience with desktop and server operating systems, and familiarity with the fundamental principles of ITIL.     
• Experience in Mobile phone provisioning and in Microsoft Office 365 applications support
• Experience In user provisioning / on-boarding /off-boarding

Nice To Have Secondary Skills :
Customer service certification and ITIL Foundation are an asset.Previous experience in customer support, technical helpdesk, or a similar role is advantageous.

Proven Experience In :
Same as above

send resume to sgerard@finney-taylor.com
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