Job Description :Our client in Calgary, AB is looking for a Service Desk Analyst.

Must Have Primary Skills :

• Post-secondary education and/or technical certification, plus two or more years of experience working on a Service Desk.
• Strong analytical skills and problem-solving abilities.
• Good verbal and written communication skills. 

Nice To Have Secondary Skills :

• Knowledge of any of the following systems is required
• Knowledge of any of the following systems is required: Windows 10/11o Microsoft Office 2016, 2021

Proven Experience In :

• Windows 10/11o Microsoft Office 2016, 2021· Knowledge of any of the following systems is an asset:
• Open Text eDOCSo Microsoft Dynamic 365 (CRM)
• Microsoft SCCMo Windows Server
• Microsoft Azure
• MS Teams· A willingness to learn new skills and take on challenges outside your comfort zone to adapt to changing demands.
• Experienced Level 1/Level 2 Service Desk Analyst with a strong customer service focus who is genuinely interested in helping people resolve issues with computer hardware or software.  This role requires an inquiring mind and excellent problem-solving abilities combined with empathy for users facing challenges.

Email: swilson@finney-taylor.com
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