Job Description :Our client is looking for a Service Manager in Winnipeg!
Must Have Primary Skills :
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A minimum of 10 years experience in the IT industry.
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Extensive experience with Managed Service Providers for End User Services.
- Experience with Service Level compliance.
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Knowledge and deep understanding of ITIL.
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Experience with financial tracking and reconciliation.
- Familiarity with ITSM tools, with a strong preference for ServiceNow.
- Experience in People Management / Team Leader.
- Ability to work in a dynamic, fast paced, environment.
Nice To Have Secondary Skills :
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Demonstrated proficiency with MS Office, including a working knowledge of SharePoint and
Teams as productivity tools.
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Experience in database and web development, including Microsoft Access.
Proven Experience In :Role Description
- Provide oversight over multiple vendors, ensuring vendors are meeting the requirements
of Manitoba
- Understand the overall setup of IT Services and roles played by various Service Providers
- Understand the Supplier SOWs and ensure suppliers are delivering work as agreed in
SOW
- Accountable for the management of Service Providers performance against the contracted
and agreed service levels
- Analyze understand and continuously manage interdependencies within the Service
Providers for smooth operation
- Handle Dispute Management & Escalation Management to ensure smooth operations
- Ensure performance reports are published, analyze the root cause of performance
shortfalls against committed SLA performance targets and tracked KPIs to initiate
improvements
- Provides subject matter expertise and leadership in service management
- Communicate and collaborate effectively and have the ability to work with diverse
stakeholders, colleagues, and management
- Establish and maintain strong, productive and collaborative relationships with the Service
Providers
IND1 email- malegre@finney-taylor.com