Job Description :Our client is looking for a Service Desk to join their team.

Must Have Primary Skills :

• 5 years experience as a Service Desk
• Experience providing Tier 1 support
• Familirize with ITSM practices
• Experience with supporting Windows applications

Nice To Have Secondary Skills :

• Experience with Active Directory
• Experience providing front line support for Microsoft 365

Proven Experience In :
. This Team is responsible for providing first level support to employees/contractors, assisting them with hardware, software, and network connectivity problems via phone, email, chat and self-service portal with a focus on resolving issues at first point of contact. Technical support covers a broad scope of technologies and can include but is not limited to such things as password resets, Microsoft Windows issues or questions, assistance with email (Outlook), business application access management or assistance with Microsoft Office. This position requires that the individual utilize analytical skills to perform tasks associated with processes such as trouble shooting incidents, fulfilling requests, and coaching the end-user on the use of software. Documentation of tasks completed, as well as knowledge captured, is a vital component of the position. The Resource will be responsible for following the life cycle of all end-user tickets to ensure resolution/service is provided, and client satisfaction has been achieved. This position requires that the individual be a pro-active & independent self-starter with the ability to balance, prioritize and organize multiple tasks

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Please send your resume to [email protected]