Job Description :Our client is looking for a Business Analyst - Microsoft 365 to join their contract.

Must Have Primary Skills :

• Manage the configuration and lifecycle of key Microsoft 365 applications. 
• Develop and maintain governance policies for Microsoft 365. 
• Develop and recommend Microsoft Teams custom policies, channel structures, and permission settings. 
• Develop conditional access policy user story, user case creation, testing scenarios and results feedback. 
• Support business operations and user adoption across a hybrid IP telephony environment using tools like SmartTAP, Cisco Jabber, Cisco Contact Centre, and room devices from Cisco, Lenovo, and Logitech. 
• Provide business support and analysis for IP telephony systems in power plant environments, ensuring high availability and compliance with safety-critical communication protocols. Contribute to the design and oversight of call group configurations and emergency call routing, aligned with operational control room requirements and plant safety procedures. Work cross-functionally to troubleshoot and optimize IP phone configurations across large-scale industrial environments, balancing performance, user needs, and regulatory compliance.

Nice To Have Secondary Skills :
Collaborate with IT and vendor teams to configure and maintain Cisco Contact Centre solutions, including call routing logic, agent skill groups, and queue management.
 Participate in vendor evaluation and rollout of SmartTAP recording solutions, ensuring compliance with enterprise call recording policies and regulatory standards.
 Serve as liaison between technical teams and business users for M365 feature enablement.

Proven Experience In :
Requirements documentation - this involves gathering and documenting detailed business and technical requirements for network and related projects Solution Design and specifications - Collaborates with Solution Architects and other technical teams to develop detailed solution designs and other project documentation.

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Please send your resume to [email protected]