Job Description :We are seeking a highly motivated Help Desk Support - Client Interface in Calgary!

Must Have Primary Skills :

• 2+ years of on-site technical support experience, or a degree in a related field (Information Technology, Computer Science, etc.).
• Hands-on experience with ServiceNow for ticketing and IT service management. 
• Working knowledge of Microsoft technologies and collaboration tools. 
• Strong problem-solving abilities and the capacity to manage multiple priorities efficiently.

Nice To Have Secondary Skills :

• Offer event and meeting support (on-site or off-site). 
• Provide remote-hands assistance under guidance from the network operations team (e.g., checking ports, tracing cables, rebooting hardware). 
• Deliver VIP/White Glove support for executive users. 
• Travel occasionally to other office or client sites as required. 
• Be available for occasional after-hours support.

Proven Experience In :
We are seeking a highly motivated ServiceNow Administrator to join our Unified Support Services technical team in Calgary. In this role, you will play a crucial part in maintaining seamless IT operations and ensuring end users receive high-quality technical support. This is an exciting opportunity to grow your career within a globally connected, dynamic environment.

Key Responsibilities:

Technical Support & Service Management

• Provide on-site support to end users across various locations, including office, client engagement, and remote setups.
• Manage and prioritize tickets through ServiceNow, ensuring awareness and adherence to SLAs. 
• Troubleshoot and resolve issues related to PCs, MACs, applications, and network connectivity. 
• Support and maintain Microsoft Windows and macOS operating systems. 
• Provide assistance with Microsoft Office 365, Outlook, Teams, and OneDrive.