Job Description :Our client is looking for a Salesforce Administrator / Analyst - Intermediate to join their team.

Must Have Primary Skills :

• 3–5+ years of hands-on Salesforce experience in an Administrator / Analyst role.
• Solid experience with Service Cloud, including: Cases, Queues, Assignment Rules, Email-to-Case, Case Escalation.o (Asset) Omni-Channel, Knowledge, and other service features.
• Strong understanding of Salesforce security.
• Experience working in a structured IT Service Desk or Application Support role.
• Hands-on experience with at least one ticketing system (Jira, Azure DevOps, ServiceNow, Halo, etc.).
• Strong understanding of Salesforce security: Profiles, Permission Sets, Role Hierarchy, Sharing Rules, Organization-Wide Defaults.
• Proven experience with: Flows and automation, Reports and dashboards beyond basic use

Nice To Have Secondary Skills :

• Salesforce Administrator (ADM-201) certification required or in active progress
• Experience with: Data Loader or similar tools for small/medium data fixes (under proper governance).
• DevOps tooling for Salesforce (change sets, Git-based pipelines, CI/CD). o Other Salesforce clouds (Sales Cloud, Experience Cloud, etc.).

Proven Experience In :

• The Intermediate Salesforce Analyst is a hands-on, mid-level role responsible for managing and resolving the majority of Salesforce Service Desk tickets for its clients. 
• This includes troubleshooting, analysis, configuration changes, minor enhancements, documentation, and coordination with developers or senior consultants for complex issues. 
• The ideal candidate is comfortable owning tickets end-to-end, making well-governed configuration changes, and acting as a trusted advisor to business users on how best to use Salesforce.

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Please send your resume to [email protected]