FinneyTaylor: Job Posting Overview

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Job Description :Our client is seeking a permanent Sales Account Manager

Must Have Primary Skills :

Build and nurture strong client relationships by proactively understanding business goals, anticipating challenges, and recommending tailored IT solutions that drive customer success and retention ·
Ensure that the IT services delivered align with the client's needs and expectations.
This includes monitoring service performance, addressing issues or concerns promptly, and working with technical teams to resolve any technical problems. ·
Act as the voice of the customer – sharing feedback and advocating for improvements ·
Perform regular Technology Business Reviews with customers & create IT roadmaps and budgets for the customer ·
Seek opportunities to expand the range of services provided to the client - identifying upsell or cross-sell opportunities - recommending additional IT services or upgrades that could benefit the client ·
Create quotes for customers for new products and services ·
Assist sales team with quotes for products and services ·
Track, quote and manage customer subscription renewals and ensure contracts are renewed on time and with the correct quantities
Ensure customer related information is kept up to date in client systems

Nice To Have Secondary Skills :

Experience with Microsoft 365 products, services & licensing is required
Customer Service experience managing multiple customers is required Sales / Account Management training is highly beneficial

Proven Experience In :

Bachelor's degree in business administration, communications, or a related field is preferred
Minimum 1 year experience with cybersecurity fundamentals is required
Experience working in the MSP / IT technical services field is preferred CompTIA A+ Certification preferred

Skills

Soft Skills
- Experience In at least 3 years of experience with/in Sales & Marketing Coordinator
- Experience In at least 1 years of experience with/in Cyber Security industry knowledge