FinneyTaylor: Job Posting Overview

Status

ACTIVE

Date Posted

January 29, 2026

Submission Deadline

February 03, 2026

Job Stream

Benefits

Duration: 6- month contract

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Job Description :Our client in Calgary is looking for a Intermediate Salesforce Analyst.

Must Have Primary Skills :

Manage a queue of Salesforce support tickets (incidents, problems, service requests, enhancements).
Perform root cause analysis and resolve issues related to configuration, data, and usererror
Provide high-quality user support via email, chat, and virtual meetings
Set and manage user expectations around timelines, scope, and impact of changes
3–5+ years of hands-on Salesforce experience in an Administrator / Analyst role
Solid experience with Service Cloud, including Strong understanding of Salesforce security: Profiles, Permission Sets, Role Hierarchy,Sharing Rules, Organization-Wide DefaultsCases, Queues, Assignment Rules, Email-to-Case, Case Escalation

Nice To Have Secondary Skills :
Same as above

Proven Experience In :

Identify recurring issues and propose process or configuration improvements
Custom fields, objects, record types, page layouts, compact layouts
Validation rules and formula fields (text, numeric, date, roll-up where appropriate
Flows (record-triggered, scheduled, and screen flows) for automation and simple business processes
Assignment rules, auto-response rules, email templates, and queues
Support implementations and ongoing use of AppExchange apps and other Salesforceadd-ons (e.g., CTI tools, document generation, billing/tax apps like Avalara, etc.).