Job Description :Our client is looking for  Contact Centre Officer –  in Ontario!

Must Have Primary Skills :
Qualifications & Core Competencies  

• Phone‑based customer service experience in a structured, compliance‑driven, public‑interest, or administrative setting. 
• Exceptional written English (grammar, sentence construction) and disciplined note‑taking. 
• Proven ability to remain calm, empathetic, and impartial in sensitive or escalated situations. 
• Attention to detail and understanding of official record integrity. 
• Experience with CRM/case management (preferably D365). 
• Ability to interpret and apply policies/procedures accurately and promptly.

Nice To Have Secondary Skills :
Strongly Preferred
 ☐ Experience supporting regulators, tribunals, investigations, enforcement, or licensing bodies
 ☐ Prior use of Microsoft Dynamics 365 (D365) or comparable CRM systems
 ☐ Experience drafting notes or summaries used in hearings, reviews, or formal decisions
 ☐ Familiarity with escalation protocols and transferring matters to senior officers

Proven Experience In :
Behavioral 
☐ Demonstrates measured tone and composure when describing difficult stakeholder interactions
☐ Can provide an example of balancing empathy with policy or regulatory constraints
☐ Shows understanding that notes may be relied upon as an official record
 ☐ Learns and applies complex information quickly and accurately

IND1
Email : [email protected]